Warranty Information

B100 Swing Door Operator Warranty

WARRANTY TERMS & CONDITIONS

Lockman Peck LLC warrants that all products sold will be free from defect in workmanship and materials during the warranty period. The Warranty period shall extend for three years from the date of sale (to the distributor). Within this warranty period, Lockman Peck LLC, at its sole option, will repair or replace (F.O.B. South Bend, Indiana) the goods in question at no charge subject to provisions for missing parts as described below.

MISSING PARTS

When Lockman Peck LLC repairs a B100S unit, it will look and function like brand-new. If small parts are missing upon warranty return, those parts will be charged a nominal fee for replacement. Call Lockman Peck LLC for a current parts price list. Prices are subject to change without notification. If the charge per unit exceeds $10, Lockman Peck LLC will obtain written approval of the charge via facsimile (fax) or email.

LIMITATIONS

This warranty is void if a defect is caused by error negligence or inappropriate use by the customer or third party, including but not limited to:

Damage caused by improper electrical connections
Damage caused by defects in other manufacturer’s equipment
Damage caused by water, fire, lightening, vandalism or acts of God

The warranty is also void on any unit that has been tampered with, modified or otherwise taken apart by non-Lockman Peck LLC personnel.

RETURNS

Returned product will result in Lockman Peck, LLC issuing a credit memo only. No cash refunds.

PROCEDURE

Units returned to Lockman Peck LLC should be properly packaged and shipped prepaid to the address found on the back of this manual. A packaging list should be included with each shipment and contain the following information:

Customer Name
Complete Address (where each replacement should be shipped)
Customer References (PO #, Job Name, etc.)
Date of Shipment
RMA Number
List of Units Retured
Description of Problem

TELEPHONE SERVICE & SUPPORT

Please call Lockman Peck LLC toll-free at 877-279-7533 for friendly technical assistance. First and second phone calls are free of charge. Third-time calls will be charged $50 for the first 15 minutes and $50 for each 15-minute increment thereafter. Payment by credit card is due at the time of the third call.

BENCH SUPPORT

Lockman Peck LLC repairs and rebuilds most items it sells. Bench charges are $50 per hour plus parts. One hour minimum is required. Customers must have an RMA number before an item is accepted for repair.

ONSITE TECHNICAL SUPPORT

Local service calls are billed $50 per hour from time leaving factory and returning to factory, Monday-Friday. $75 per hour for anytime after 6 pm and on Saturdays. $100 per hour for Sundays and holidays.

OVERNIGHT SERVICE CALLS

Customers will be billed all documented expenses incurred to and from the job site plus a daily rate of $400.

Model 2000 Swing Door Operater Warranty

GENERAL

Lockman Peck, LLC warrants that all products sold will be free from defect in workmanship and materials during the Warranty Period. The Warranty Period shall extend for three (3) years from the date of sale to the distributor on all mechanical parts and one-year warranty on all electronic components.

Within this Warranty Period, Lockman Peck, LLC at its sole option, will repair or replace (F.O.B. South Bend, IN) the goods in question at no charge subject to provisions for missing parts as described below.

PROCEDURE

Units returned to Lockman Peck, LLC should be properly packaged and shipped freight prepaid to:

Lockman Peck, LLC
24501 Research Drive
South Bend, IN 46628, USA

Lockman Peck, LLC reserves the right to refuse packages damaged due to improper packing. A packing list should be included with each package and contain the following information:

Customer Name
Address (where repair/replacement should be shipped
Customer reference such as P.O. Number, job name, etc.
Date of shipment
RMA Number
List of units returned
Description of problem

If you purchased Lockman Peck, LLC product from your automatic door dealer, please make all warranty claims with that dealer. This warranty is only valid for the original purchaser.

MISSING PARTS

When we repair units, they look and function like brand new. When small parts are missing on warranty returns, such as end caps, plugs, etc., they will be charged in accordance with the current price list. This price is subject to change without notification. If the charge per unit exceeds $10, we will obtain your approval of the charge by fax.

LIMITATIONS

This warranty is void if a defect is caused by error, negligence, or inappropriate use by the customer or third party, including but not limited to:

Damage caused by improper electrical connections
Damage caused by defects in other manufacturer’s equipment
Damage caused by water
Damage caused by fire, lighting, vandalism, or acts of God.

The warranty is void on any unit that has been tampered with, modified or otherwise taken apart by non-Lockman Peck, LLC personnel.

RETURNS

Returned product will result in Lockman Peck, LLC issuing a credit memo only. No cash refunds.