Warranty Information
B100 Swing Door Operator Warranty
WARRANTY TERMS & CONDITIONS
Detex warrants that all products sold will be free from defect in
workmanship and materials during the warranty period. The Warranty
period shall extend for three years from the date of sale (to the
distributor). Within this warranty period, Detex, at its sole
option, will repair or replace the goods in question at no charge
subject to provisions for missing parts as described below.
MISSING PARTS
When Detex repairs a B100S unit, it will look and function like
brand-new. If small parts are missing upon warranty return, those
parts will be charged a nominal fee for replacement. Call Detex for
a current parts price list. Prices are subject to change without
notification. If the charge per unit exceeds $10, Detex will obtain
written approval of the charge via facsimile (fax) or email.
LIMITATIONS
This warranty is void if a defect is caused by error negligence
or inappropriate use by the customer or third party, including but
not limited to:
- Damage caused by improper electrical connections
- Damage caused by defects in other manufacturers equipment
- Damage caused by water, fire, lightening, vandalism or acts
of God
The warranty is also void on any unit that has been tampered
with, modified or otherwise taken apart by non-Detex personnel.
RETURNS
Returned product will result in Detex
issuing a credit memo only. No cash refunds.
PROCEDURE
Units returned to Detex should be properly packaged and shipped
prepaid to the address found on the back of this manual. A packaging
list should be included with each shipment and contain the following
information:
- Customer Name
- Complete Address (where each replacement should be shipped)
- Customer References (PO #, Job Name, etc.)
- Date of Shipment
- RMA Number
- List of Units Returned
- Description of Problem
TELEPHONE SERVICE & SUPPORT
Please call Detex toll-free at 800-729-3839
for technical assistance.
Model 2000 Swing Door Operater Warranty
GENERAL
Detex warrants that all products sold
will be free from defect in workmanship and materials during the
Warranty Period. The Warranty Period shall extend for three (3)
years from the date of sale to the distributor on all mechanical
parts and one-year warranty on all electronic components.
Within this Warranty Period, Detex at
its sole option, will repair or replace the goods in question at no
charge subject to provisions for missing parts as described below.
PROCEDURE
Units returned to Detex should be
properly packaged and shipped freight prepaid to:
Detex Corporation
302 Detex Drive
New Braunfels, TX 78130
Detex reserves the right to refuse
packages damaged due to improper packing. A packing list should be
included with each package and contain the following information:
- Customer Name
- Address (where repair/replacement should be shipped
- Customer reference such as P.O. Number, job name, etc.
- Date of shipment
- RMA Number
- List of units returned
- Description of problem
If you purchased Detex product from
your automatic door dealer, please make all warranty claims with
that dealer. This warranty is only valid for the original purchaser.
MISSING PARTS
When we repair units, they look and function like brand new. When
small parts are missing on warranty returns, such as end caps,
plugs, etc., they will be charged in accordance with the current
price list. This price is subject to change without notification. If
the charge per unit exceeds $10, we will obtain your approval of the
charge by fax.
LIMITATIONS
This warranty is void if a defect is caused by error, negligence,
or inappropriate use by the customer or third party, including but
not limited to:
- Damage caused by improper electrical connections
- Damage caused by defects in other manufacturers equipment
- Damage caused by water
- Damage caused by fire, lighting, vandalism, or acts of God.
The warranty is void on any unit that has been tampered with,
modified or otherwise taken apart by non-Detex
personnel.
RETURNS
Returned product will result in Detex
issuing a credit memo only. No cash refunds.